Frequently Asked Questions
Everything you need to know about your Custom Snappies experience.
How long will it take to receive my custom order?
Since each item is custom-made to your specifications, please allow 3-5 business days for production. Shipping typically takes an additional 2-7 business days depending on your location.
What is your return policy for personalized items?
Because our products are custom-made for you, we cannot accept returns unless the item is defective or there was an error on our part. Please review your design carefully before checkout.
How do I know which size to order?
We provide a detailed size chart on every product page. We recommend measuring a garment you already own and comparing it to our dimensions to ensure the perfect fit.
Can I change my design after placing an order?
We begin the production process quickly. You have a 2-hour window after placing your order to contact our support team for any design or text modifications.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How should I care for my Custom Snappies apparel?
To preserve the quality of your custom print, we recommend machine washing inside out with cold water and hanging to dry. Avoid ironing directly on the customized design.